How can I withdraw my funds if I request self-exclusion?

Even after requesting self-exclusion, any remaining balance in your account can still be withdrawn. To request a withdrawal during the exclusion period, contact support@q89.mom and it will be processed within 10–45 minutes via KBZPay, Wave Money, or AYA Pay. The minimum withdrawal amount is 30,000 Ks.

21+ • Responsible Gaming

q89 — Responsible Gaming Guide

Gaming is entertainment. At q89, we provide tools and guidance to support every player in keeping their gaming habits healthy.

What Responsible Gaming Means

Playing on the q89 platform is purely for entertainment. It is not a way to earn money, and if you feel you must keep playing at your own financial expense, that may be a sign of a problem. Responsible gaming means setting your own spending limits, managing the time you spend playing, and seeking help if gaming becomes an issue.

We provide tools and information so all players can enjoy a safe and fun environment. q89 offers options to support healthy gaming, including self-exclusion, deposit limits, and double-verification checks on temporary access.

Important Notice: This platform is for players aged 21 and above only. If you are experiencing financial difficulties, please do not continue playing. Contact q89 Support via 24/7 Live Chat or email [email protected].

Protection Tools We Provide

21+ Age Restriction

q89 strictly prohibits anyone under 21 from playing. Age verification is required when opening an account. If an underage player is found, the account is closed immediately.

Deposit Limits

Players can set their own maximum daily, weekly, or monthly deposit amounts. This limit takes effect immediately, and there is a notice period required before any increase can take effect.

Temporary Break

If you need a short break, you can request a Time-Out lasting from 24 hours up to 6 weeks. During this period, no play is allowed on your account, but you can still withdraw any winnings.

Self-Exclusion

If you want to stop playing, you can request Self-Exclusion. This option can be set from 3 months up to permanent, takes effect immediately upon contacting Support.

Checking Your Gaming History

Each player can check their gaming history, deposit amounts, and play time records at any time. This helps keep track of and control their gambling.

24/7 Translation Support

If you need help with anything related to gaming, the q89 Support team is available 24/7 in Burmese via Live Chat and at [email protected].

Warning Signs of Problem Gambling

If you or a family member notice one or more of the signs below, please reach out for help. You can contact us directly.

Chasing losses by continuing to play
Spending more than the amount set aside for gambling
Feeling unable to control the urge to gamble
Hiding gambling activity from family or being dishonest about it
Borrowing money or going into debt because of gambling
Feeling irritable or low when not gambling
Neglecting work, school, or family responsibilities due to gambling
Trying many times to stop gambling but not succeeding

10 Habits for Healthy Gambling

Set a spending limit before you play and do not go over it
Track how long you play and keep it from affecting your regular schedule
Do not assume you can recover losses with one more game
Do not play when you have been drinking or are in a bad mood
Always remember that gambling is entertainment — do not expect it to be a source of income
Talk openly with family and friends about your gambling
Do not use money set aside for daily expenses — only play with what you can afford to lose
Take regular breaks when playing for a long time
Keep up hobbies unrelated to gambling, such as sports or reading
Contact Support straight away if you feel you have a gambling problem

Self-Exclusion — How It Works

Follow the steps below to request Self-Exclusion. Our Support team will assist you in Burmese throughout the process.

Open Live Chat

Open Live Chat on the q89 platform and say "I want to request Self-Exclusion." A Support agent will assist you in Burmese.

Choose a Period

Choose the exclusion period — 3 months, 6 months, 1 year, or permanent. The Support agent will discuss the options with you openly.

Account Suspended Immediately

Once your request is complete, your account will be suspended from play immediately. No bonuses or promotions will be offered during the exclusion period.

Withdrawing Your Balance

Any remaining balance in your account can still be withdrawn during the exclusion period. Contact [email protected] for help with withdrawals.

End of Period and Reactivation

After the exclusion period ends, you must request reactivation yourself via Live Chat. Your account will not be reopened automatically — the decision is entirely yours.

Details of Financial Control Tools

Daily / Weekly / Monthly Deposit Limits

Each player can set their own maximum deposit amount for a chosen period (daily, weekly, or monthly). If the limit is reduced, it takes effect immediately; if increased, it only takes effect after the notice period ends — this keeps the player protected at all times. You can set this by contacting Support.

Time-Out

There are time-out options ranging from 24 hours up to 6 weeks. During this period you cannot play, but you can still withdraw your balance. The restriction period can be extended again before the time-out ends and you return. This can be done through Support.

Viewing Game History

You can view your game history, deposit / withdrawal records, and play-time logs in your account. Reviewing amounts and frequency helps you understand your own playing patterns. Making it a habit to check regularly supports responsible gaming.

Withdrawal Limit

The minimum withdrawal amount at q89 is 30,000 Ks. Withdrawals will be processed within 10–45 minutes of the request being made. If you have any payment-related issues, contact Support immediately and they can assist alongside self-exclusion.

Where to Get Help

If you're having any problem with gambling, there are always ways to reach out for help. q89 Support staff can assist in Burmese and will help you use the protection tools available.

Live Chat — 24/7

Open Live Chat on the platform to get in touch instantly in Burmese. They will help with gaming tools, self-exclusion, and deposit limits.

Email Support

For gambling problems, self-exclusion requests, or financial matters, you can reach out any time at [email protected].

Family and Friends: If you think someone close to you is struggling with problem gambling, you can contact q89 Support for guidance. Self-exclusion must be requested by the player themselves, but we can give family members appropriate advice.

Have Fun at q89 — Play in Control

Contact Support to set up protection tools or browse the games — just remember that gaming is for entertainment.

Responsible Gaming FAQs

You must be 21 or older to play on the q89 platform. Anyone under 21 is strictly prohibited from playing, and age verification is carried out during account registration. If an underage player is found, the account will be closed immediately.

Even after requesting self-exclusion, any remaining balance in your account can still be withdrawn. To request a withdrawal during the exclusion period, contact [email protected] and it will be processed within 10–45 minutes via KBZPay, Wave Money, or AYA Pay. The minimum withdrawal amount is 30,000 Ks.

Time-Out is a temporary break lasting from 24 hours up to 6 weeks, after which you can reactivate your account yourself. Self-Exclusion is a longer-term option ranging from 3 months to permanent, and you must contact Support to have it lifted — it does not lift automatically. Players who want more control over their play may want to try Time-Out first.

Requiring a notice period before a limit increase takes effect protects you from making a quick decision to raise your limit and spending more than intended. If you choose to lower your limit, however, it takes effect immediately so the protection kicks in right away.

Log in to the q89 platform to view your betting history, deposit and withdrawal records, and session time logs. Check these records regularly to monitor your own gaming habits — this is an important part of responsible gaming.

Yes. Your personal information and any discussions about gambling-related issues are kept completely confidential. They are protected by our privacy policy and SSL encryption, and will not be shared with third parties except where required by local law or financial regulations.

Game Types You Can Play for Fun

You can enjoy the game types on the q89 platform with responsible gaming in mind. Set your limits and play.