q89 Privacy Policy

Personal Data We Collect

q89 collects personal data precisely in order to deliver platform services properly and to improve the player experience. The types of data collected are as follows—

1.1 Data collected at account registration

• Full name (including parent's name)
• Date of birth (to verify 21+ age requirement)
• Email address
• Phone number
• Payment account details (KBZPay, Wave Money, AYA Pay number)

1.2 Data collected automatically while using the service

• IP address and network connection data
• Browser type and version
• Device type and screen size, OS information
• Pages visited and links clicked
• Login time and duration (recorded in Myanmar Standard Time)
• Cookies and equivalent tracking technologies

1.3 Payment and gaming data

• Deposit / withdrawal records (amount, date, method)
• Game types played and gaming history
• Bonus and promotion claim / usage records

How We Use Your Personal Information

q89 uses the personal information it collects only for the following purposes—

2.1 Account and Service Management

• Creating player accounts, verification, and login authentication
• Verifying the identity of players who log in
• Processing payments
• Awarding bonuses, cashback, and VIP rewards

2.2 Player Protection and Responsible Gaming

• Age verification (21+)
• Managing player-defined limits
• Handling problem gambling or irresponsible gaming behaviour

2.3 Platform Improvement

• Improving and enhancing our services
• Analysing user experience and making UI/UX improvements
• Identifying and resolving technical issues

2.4 Player Communication

• Player live chat and email support
• Notifications regarding financial transactions
• Sending promotional updates to players who wish to receive them (with prior consent)

2.5 Legal and Security Requirements

• Fraud and money laundering prevention
• Maintaining records of form data and financial transactions
• Cybersecurity checks

Cookies and Tracking Technologies

q89.mom uses cookies to improve player experience and the effectiveness of our services.

3.1 Types of Cookies

Essential Cookies: Required for core service functionality. These include maintaining login sessions, preventing data loss during payment processing, and CSRF protection.

Performance Cookies: Used to measure website efficiency and speed. These contain only aggregated data that cannot identify any individual.

Functional Cookies: Used to remember player preferences such as language and theme settings.

3.2 Disabling Cookies

Players can disable cookies through their browser settings. Please note that after disabling essential cookies, some services may not function properly.

Personal Information Sharing and Disclosure

q89 strictly commits to never sharing or selling player personal information to any third party for commercial purposes. However, personal information may be shared when necessary in the following circumstances—

4.1 Service Providers

For payment processing, only the minimum required data is shared with payment gateway companies such as KBZPay, Wave Money, and AYA Pay. q89 requires these companies to handle data solely under their own privacy policies.

4.2 Legal Matters

Data may be disclosed as required by law in response to a valid court or law enforcement request, or in connection with fraud investigations.

4.3 Business Sale or Transfer

If there is a change in ownership of q89's business assets, player personal information may be transferred as part of that process. Players will be notified in advance if this occurs.

Personal Information Security Measures

q89 protects player personal information with a high level of security. The technologies we use include—

5.1 SSL Encryption

The entire service is protected with TLS/SSL encryption. All data transmitted between the player's browser and our servers is encrypted, making it impossible to intercept.

5.2 Database Protection

Player personal information is stored using hashing and salting techniques. Passwords are never stored in plain text.

5.3 Access Control

q89 staff are granted access only to data relevant to their role. All data access is logged.

5.4 Regular Security Audits

Platform security is regularly reviewed and any vulnerabilities that could expose personal information are resolved quickly.

5.5 In the Event of a Data Breach

If q89 becomes aware of a personal data breach, we will notify affected players as quickly as possible and take immediate steps to resolve it.

Personal Data Retention Period

q89 retains player personal data only for as long as necessary and in line with legal requirements—

6.1 Active Account Period

Personal data is retained for the entire duration that a player's account remains active. This includes game history, financial records, and communication logs.

6.2 After Account Closure

Following account closure, financial transaction records and responsible gaming data may be retained for as long as required by law. After that period, data will be securely deleted.

6.3 Mandatory Data Retention

Financial transaction records and account verification data may be retained for longer periods due to legal obligations.

Player Personal Data Rights

All players using the q89 platform have the following rights regarding their personal data—

7.1 Right of Access

Players may request to view what personal data q89 holds about them at any time. Contact us at [email protected] to make a request.

7.2 Right of Rectification

If you find that any stored personal data is inaccurate, you may request that it be corrected.

7.3 Right of Erasure

In cases where there is no legal requirement to retain it, you may request that your personal data be deleted. Where data must be kept due to legal obligations — such as financial records — we will explain why it cannot be deleted immediately.

7.4 Right to Opt Out of Marketing Communications

You may opt out of promotional notifications at any time by contacting our Support team.

7.5 Right to Restrict Data Use

You may request that your personal data not be used beyond the specified purposes.

Third-Party Service Privacy Policy

When the q89 platform interacts with third-party service providers (such as payment gateway companies), please be aware that those providers operate under their own privacy policies.

• When using KBZPay services, KBZPay's policy applies.
• When using Wave Money services, Wave Money's policy applies.
• When using AYA Pay services, AYA Pay's policy applies.

q89 clearly states that it has no direct control over how those third-party companies handle personal data. Players are encouraged to review those providers' policies before using their payment services.

Users Under 21

The q89 platform is intended for players aged 21 and above only. We declare that we do not intentionally collect personal data from anyone under the age of 21.

If we discover that personal data belonging to a child under 21 has been collected or stored, that data will be deleted immediately and the account in question will be closed.

If you become aware that personal data of someone under 21 has been collected, please notify us immediately at [email protected].

Policy Updates

q89 may update this privacy policy whenever we consider it necessary. If changes are made—

• The updated policy will be published at q89.mom/privacy-policy
• The "Last Updated" date at the top of the policy will be revised accordingly
• For significant changes, players will be notified in advance via email

Continued use of the platform after an update is considered acceptance of the revised policy.