q89 Terms & Conditions

1 Introduction & Agreement

These terms and conditions ("Terms") apply to any player ("you" or "player") who uses the q89 platform, website, and related services ("Services"). By accessing the website, opening an account, or playing, you confirm that you have read and agreed to these Terms.

If you do not agree to these Terms, please do not continue using the Services. q89 reserves the right to amend these Terms by giving advance notice or by updating them on the website. Continued access after any amendment means you accept the changes.

2 Account Registration & Verification

2.1 Registration Requirements

To open an account at q89, the following conditions must be met—

• Your actual age must be 21 or above.
• You must provide accurate contact information.
• Each player may only register one account.
• You must use the Services without violating any applicable laws of Myanmar.

2.2 Account Verification

q89 may request documents to verify a player's information. Withdrawals may be restricted until verification is complete. If false registration data is submitted, q89 has the right to close the account and void any fraudulent transactions.

2.3 Account Security

You must keep your account login details confidential. The player is personally responsible for all activity on their account. If you suspect any unauthorised access, contact [email protected] immediately.

3 Deposits

You can deposit at q89 using KBZPay, Wave Money, AYA Pay, and bank transfer. The available deposit methods and limits are as follows—

• Minimum deposit — 10,000 Ks (for all methods)
• Deposits must be made from your registered player account only
• Third-party payments are not accepted
• Any fees related to deposits come from the payment service provider, not q89

After a deposit is completed, it should appear in the player's account immediately. If it is delayed due to a technical issue, contact us via Live Chat.

4 Withdrawals

Withdrawals are normally processed back through the player's original deposit method. Withdrawal limits are as follows—

• Minimum withdrawal — 30,000 Ks
• Normal withdrawal time — 10–45 minutes
• Player verification must be completed before submitting a withdrawal request
• Players holding a bonus may only withdraw once the wagering requirement is met

4.1 Payment Personal Information

q89 protects players' payment information with secure SSL encryption. Transfers to third-party accounts are not done as standard — each case is decided individually.

5 Bonus and Winnings Policy

5.1 Welcome Bonus

The q89 welcome bonus is 120% of your first deposit, up to a maximum of 300,000 Ks. The wagering requirement is 20x the bonus amount — you must wager the bonus amount 20 times before winnings from the bonus can be withdrawn.

5.2 Bonus Eligibility Restrictions

• Each bonus can be claimed once per player
• If a withdrawal is made while a bonus is active, the bonus and any related funds may be forfeited
• Attempting to claim a bonus by fraudulent means may result in account closure
• q89 reserves the right to change or discontinue bonus offers without prior notice

6 VIP Program

The q89 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback rates are—

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

VIP tier progression and cashback rewards are based on gaming activity and determined in accordance with q89's VIP program policy. q89 reserves the right to amend VIP tier policies.

7 Prohibited Activities

Players must not engage in any of the following—

• Using the platform for improper or fraudulent purposes
• Opening multiple accounts to claim bonuses
• Making transfers that are suspected of money laundering
• Attempting to hack the gaming software or data
• Depositing or withdrawing through third-party accounts
• Harassing or threatening other players in the gaming lobby

If these restrictions are violated, q89 reserves the right to close the player's account and forfeit any remaining balance.

8 Fair Play and Security

q89 is committed to providing a fair gaming environment for all players. The platform is protected by SSL encryption and uses Random Number Generator (RNG) technology to ensure unbiased results.

To protect players' personal information, we follow our Privacy Policy. Our policies on data retention, sharing, and deletion can be read in full on that page.

9 Service Termination

9.1 Closure by the Player

A player may request account closure at any time via Live Chat. Any genuine remaining balance will be returned after checking whether the wagering requirement has been met.

9.2 Termination by q89

If a breach of these terms is found, q89 reserves the right to suspend the player's account without prior notice. Funds in a terminated account will not be refunded — the decision depends on the severity of the breach.

10 Liability Limitations

q89 will not be responsible for the following—

• Losses caused by the player's own technical limitations
• Delays or errors from third-party payment service providers
• Losses related to the player's own ability to access and use the platform
• Losses caused by the player's account login details being exposed

Playing on the q89 platform is for entertainment purposes only. Players are considered to have understood and accepted that losses are possible before they play.

11 Responsible Gaming

q89 always encourages responsible gaming. Players must understand that gambling is entertainment, not a way to earn income. If you want to set your own limits, contact us via Live Chat.

For more information on responsible gaming, read our Responsible Gaming page.

12 Changes and Contact

q89 reserves the right to amend these terms and conditions at any time. Important changes will be posted on the website and players will be notified where possible. Continued use of the platform will be taken as acceptance of the updated terms.

If you have any questions about these terms and conditions—

• You can reach our Myanmar-language support team via 24/7 Live Chat
• Email — [email protected]